Episode Notes

Thomas Knoll joins Heather, Kevin, and Deb to talk about love, community architecture, Zappos, tech, and humanity.

Episode Notes

Social philosopher and webthropologist Stowe Boyd joins the TummelVision crew to talk about social cognition, coding gender, and “betweenness.”

How interactions on the web are changing
The next stage of the web won’t have destinations, it will be a distributed network of content and people that will get reassembled depending on context and relationships. The increase in people interactions on the web will mean that building and managing communities will be important for responding to customer suggestions, queries, and complaints. Communities will need to be embedded in consumer experiences and not built at a new destination.

Quote from –Paul Adams, UX Researcher at Google – the tummler conclusion is mine.

Episode Notes

Episode 14 Download the show
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80’s song title: “One thing leads to another”

Salon’s Scott Rosenberg had a tummel-savvy piece on this subject recently. Ironically I heard about it around the same time I saw NPR’s Andy Carvin live tweeting an event and mentioning outsourcing the moderation of comments. Andy later clarified the thing he saw as outsource-able was the human filtering of spam.