How interactions on the web are changing
The next stage of the web won’t have destinations, it will be a distributed network of content and people that will get reassembled depending on context and relationships. The increase in people interactions on the web will mean that building and managing communities will be important for responding to customer suggestions, queries, and complaints. Communities will need to be embedded in consumer experiences and not built at a new destination.

Quote from -Paul Adams, UX Researcher at Google – the tummler conclusion is mine.

We were passing through the Catskills during the 4th weekend and we stopped at the Liberty NY museum.Tummler was a full-on regular job at these resorts and it helped launch the career of many great performers including Mel Brooks, Sid Ceasar and Joey Adams.

The people who stayed at these resorts were immigrants or children of immigrants and this was their time out of the city to spend some time in a pool, eat some good food they didn’t have to cook themselves and socialize. People often went back at the same time every year and community and participation was a big part of the experience.

Lower costs of more exotic consumer vacation destinations like the Caribbean led to the closing of these resorts but they led to a loss of connection and community.

Episode Notes

Episode 15 Download the show

Episode Notes

Episode 14 Download the show
——
80′s song title: “One thing leads to another”

Episode Notes

Episode 12 Download the show

Christian Crumlish is the Director of Yahoo’s interface library and the co-author of Designing Social Interfaces.