All posts tagged social networks
We’re back. Heather, Debs and Kevin talk about the tummeling stories we’ve missed over the last month.
Here’s the chat transcript in full
Some related links below:
SXSW 2012: A decidedly different show – PR attendance up a whopping 30%
TummelVision 95: Amy Muller of Get Satisfaction on accidental start-ups, community managers, social CRM and what it takes to “get it”
This past week celebrated the third annual “Community Manager Appreciation Day“. As I saw the tweets roll by, I realized I have become increasingly frustrated and worried that the roll of Community Manager is not yet defined as strategic and is often viewed through a singular marketing/support lens. I worry that if we don’t elevate the conversation, the role of Community Manager is endangered of going the way of the Webmaster in the 90’s – relegated to a support position. The Webmasters of yesterday are the innovators and digital thinkers of today. These uniquely talented folks that are community managers posses many of the skills of the Tummler. When Kevin, Heather and I started Tummelvision, we specifically chose a new word because we strongly believe this is not a role but a way of thriving in a networked age. It requires design, tech and human skills and can live anywhere in an organization. Tummlers and tummeling embody the future. In a world that is no longer command and control – everyone needs to understand “the tummel”. As we see things, the role of the CEO is that of a “community manager”!
With this is mind, we invited Amy Muller (@amygsfn) to be this week’s Tummelvision guest. Amy is what we call a natural Tummler. Connecting people and companies is pretty much akin to breathing for her. In her current incarnation, Amy is co-founder of Get Satisfaction where she helps to lead the charge of building relationships with customers through Community. She also trains and educates those same customers on how to effectively grow and manage their own customer communities. She has been in the trenches and understands that ‘designing for community” is not just about launching a facebook page or twitter account – it’s an attitude. Just take a look at the groundbreaking Company Customer Pact and you know that thriving in a networked world is territory she understands.
We specifically send a shout out to the world of hardworking folks known as community managers so we can start building some conversational bridges that broaden and deepen the discussion around catalyzing and connecting people in a networked world.
Fresh from #ContactCon in New York, the gang connects with Deanna Zandt (@randomdeanna) and Dorian Taylor (@doriantaylor) to talk about privilege, taxonomies, social media alchemy, and the economics of cultural production.
Notes and Links:
- Christopher Alexander on A Pattern Language
- Deanna Zandt: “we walk in many worlds and belong to none“
- Creative Generalist
- Everything is Miscellaneous
- Prototype theory – Wikipedia, the free encyclopedia
- Native Tongue by Suzette Haden Elgin and Susan Squier
- Dorian Taylor on “Moving Society Past Information Hegemony“
- The Tyranny of Structureless
- Kevin Marks: “taxonomies are a hangover from the physical world“
- Kavin Marks: “says @doriantaylor ‘so I’m working with a directed graph’ ‘you mean a tree?’ ‘no I mean a graph’“
- Kevin Marks: “says @randomdeanna “privilege is a headache that you don’t know you don’t have” @heathr Like having an Apple experience, not Windows“
- Heather Gold: “I just asked: how much of privilege is only knowing one taxonomy?“
- Heather Gold: “‘Real communities are there before you actually need them.’ -@debs #tummel (you can’t parachute in and have ppl just respond)“
- David Graeber “On Playing By The Rules – The Strange Success Of #OccupyWallStreet“
- Kevin Marks on “Emergent Aristocracy“
- Tony Comstock on “Climax Ecology: Learning to See the Forest for the Trees“
- Feministe: Steven Greenstreet proves he’s definitely not a misogynist by making rape jokes
- CyborgCamp2010-SallyApplin | Strange Love Live (Talk Show) on blip.tv
Notes & Links
- Bower Lab
- Numedeon, Inc.
- Heather: “Whyville is 1st site we’ve heard of that allows avatar changes in context response: taping -bullies get avatars duct taped“
- The view from Salesforce where Kevin, Deb, and Heather broadcast together for the first time in ages.
Notes & Links
Paul Adam’s news-making slide deck – The Real Life Social Network
Heather, Kevin, and Deb at SXSW 2012 – Social Media Influence: We Call Bullshit
Kevin on “Tags and cognitive load”
Replay the whole back channel discussion via CoverItLive here.